Teleporformance is hiring for the role of Customer Service Representative!

Responsibilities:

As a Customer Service Representative at Teleperformance, you will:

• Provide exceptional customer service via phone, email, and chat, ensuring prompt and accurate resolution of inquiries and issues.
• Build and maintain positive relationships with customers, fostering trust and loyalty through active listening, empathy, and effective communication.
• Utilize CRM systems to efficiently manage customer interactions, track progress, and document resolutions.
• Identify and escalate complex issues to the appropriate team members for further assistance.
• Adhere to company policies and procedures, ensuring compliance with quality standards and regulatory requirements.
• Contribute to a positive and collaborative team environment, supporting colleagues and sharing knowledge.
• Continuously strive to improve product knowledge and service delivery skills through ongoing training and development opportunities.

Requirements:

To be successful in this role, you should possess the following qualifications:

• Strong communication and interpersonal skills, with the ability to clearly articulate information and build rapport with customers.
• Proven ability to problem-solve and find solutions to customer issues in a timely and efficient manner.
• Proficiency in using CRM systems and other relevant software applications.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
• High school diploma or equivalent qualification.
• Previous customer service experience is preferred, but not required.

Eligibility:

This position is open to candidates who meet the following criteria:

• Freshers or experienced professionals from any academic background are welcome to apply.
• No specific experience requirements are stipulated.
• Candidates from all academic disciplines are encouraged to apply.