We are looking for technically skilled candidates with advanced problem-solving abilities for the position of Cloud Operations (CloudOps) Engineer. This position is responsible for supporting hosted customers and, at varying levels, for software installations and configuration, continuous systems analysis, technical customer support, systems administration, and database administration for the SaaS server technologies used in customer hosted environments. Work includes installation and configuration, monitoring, upgrading, and maintenance of application servers to meet user needs and maximize system availability, security, and performance of all hosted systems. 

This role is based in the Mumbai, India office and reports to the onsite CloudOps Lead. 

Key Objectives 

Objective #1:Support Customer Growth 

• Contribute to building a DevOps culture organization-wide  

• Deploy and maintain multi-cloud infrastructure for prospects and hosted customers  

• Perform daily system administration tasks to verify uptime SLAs are surpassed  

• Collaborate with Development and QA Teams to advance platform deployment innovation  

• Adhere to compliance policies for effective change management 

Objective #2: Eliminate Escalations 

• Collaborate with leadership to keep the organizational delivery strategy moving forward 

• Improve monitoring so our team is the first to know about issues…and takes action  

• Contribute to a shared script repository for driving expected outcomes at scale 

• Contribute to a department resource library for effective knowledge sharing 

• Participate in calls to support projects, initiatives, and incident response as needed 

• Occasionally participate in after-hours maintenance and critical coverage shifts 

• Research industry trends and security best practices to ensure data integrity 

Specialized Experience 

• Excellent problem-solving and troubleshooting skills to make decisions under pressure 

• Ability to think and communicate effectively with a global team 

• Attention to detail with the ability to collect and analyze data systematically 

• Knowledge of underlying technologies (SQL, HTTP, SSL, DNS, Load Balancers, VPC’s, Transit Gateway, VPN, caching, etc) 

• Knowledge of DevOps tools (Git, Kaseya, Powershell, Bash, Terraform, Docker, etc) 

• Strong written and verbal communication skills 

• Passion to innovate, fail, and learn new things to delight customers.